Carol Andrews

Education

• Smith College, Northampton, MA - Bachelor of Arts Degree, 1980
  • Double Major in Biological Science and Education
  • Dean's List Scholar
  • Smith College Scholarship for four years' undergraduate study
    
• Connecticut College, New London, CT - Twelve College Exchange Program, 1978
• Northeastern University, Boston, MA - Real Estate Appraisal Courses
• University Of Hartford, Hartford, CT- Miscellaneous courses
• University Of Massachusetts, Amherst, MA- Miscellaneous courses

Additional Honors and Educational Achievements:

National Honor Society; Class President; Bausch and Lomb Honorary Science Award with four-year scholarship offer to the University of Rochester, NY; High School Teacher at Notre Dame Academy, Hingham, MA; Principles of Accounting and Underwriting courses; Member Sterling’s Who’s Who in Business (Executive Member)

Professional Licenses / Memberships:

• Association of Insurance Compliance Professionals (AICP)
  
• Licensed Property / Casualty Claims Adjuster, State of Connecticut, Lic. # 2235720
  
• Property And Casualty Producer License - State of Connecticut, Lic. #2262732
  

Experience

• Surety Program Management - Contract and Commercial Surety

  • Surety Program Development And Management
    
  • Surety Underwriting Services And Exposure Assessment
    
  • Administrative Support/ Agency Servicing
    
  • Surety Accounting Services Including Renewals, Term And Contract Overrun Billings
    
  • Premium Billings, Collection And Submission To Client On Monthly Bordereau
    
  • Management Of Discontinued Surety Operations
    
  • Surety Claims Mitigation/ Exposure Reduction
    
  • Surety Audit Services, Underwriting And Compliance Audits
    
  • Company/ Field Office Internal Audits, Managing General Agencies
    
  • Reinsurance Audits And Underwriting Services
    
  • Due Diligence Team Member- Surety Acquisitions And Mergers
    
    

• Surety Claims Management - Contract Surety Claims - Performance and Payment Bond Claims Management and Consulting Services.

• Connecticut Surety Group - Hartford, Connecticut - Assistant Vice President Broad-based experience in the operational and administrative aspects of establishing a start-up surety insurance company.

  Responsible for managing general agency departments. Work included: Bond Administration and Processing; Bond Accounting and Receivables Management; Regulatory Compliance and Rate Filings; Agency Administration; Systems Development and Utilization; Third-Party Payables to Carriers; Reinsurance Liaison; Statutory Reporting; Forms and Procedures Design and Development; and Human Resources.

  Effective management of corporate operations and administration including: expenses; processes and procedures; initiation and completion of internal and external audits; office openings; mergers and closings; facilities; supplies; and leases. Key participant on due-diligence teams during the process of company acquisitions. Extremely budget conscious and successful in cost-cutting/efficiency-enhancing activities for the organization.

  Highly effective contributor to: systems design; data modeling; business-to-systems liaison with field correspondent implementation for bond processing; bond and corporate accounting; claims processing and management reporting; collateral processing and maintenance; and reinsurance reporting (for claim and production). Responsible for significant gains in cost efficiency, data integrity and accurate and timely management reporting for multiple departments.

  Vital participant in successful bond-processing system conversion, including cross-system reviews and analysis, and the formulation of an implementation and training plan. Orchestrated the successful conversion of centralized bond accounting function to a field orientation.

• Continental Guaranty And Credit Corporation -
  Farmington, Connecticut
  Senior Contract Bond Underwriter

  Analysis of complex financial statements, supporting schedules, and job progress reports in the underwriting of construction contractors. Extensive marketing experience as it relates to new agencies and premium production efforts. Account visitation and recommendations. Effective communicator and collaborator within various company departments, facilitating the mitigation of claim situations. Possesses the interpersonal skills necessary to interface with agents to attract and secure new accounts; and for the review of new account submissions.

  Selected for the Accelerated Development Program at CG&C for individuals demonstrating a strong desire to succeed (ADP Program). Managing Editor- PerformancePlus - an employee newsletter published bimonthly.

  Extensive contribution to the development of the Small Contractor Program within CG&C designed for small and non-standard contract bond accounts. Participated in the conception, design, development and distribution of the unit's Program Administration Guide.

• United States Fidelity And Guaranty Insurance Company - Boston, Ma
  Surety And Fidelity Bond Underwriter

  Completed with high honors USF&G's intensive, corporate, one-year training program including sections on: Contract Surety; Judicial, Guarantee and Government Official Bonds; License and Permit Bonds; and Financial Institution Bonds. On-the-job training in the Boston branch included one-on-one account analysis training with the Branch Manager.

  Successfully assumed underwriting for 50% of the producers and accounts in Eastern Massachusetts and Rhode Island, including account and agency visitation. Reviewed and underwrote new and renewal business assuring proper evaluation and pricing. Responsible for the quality control function and reporting for the Rating and Coding Technician in the branch.